Terms & Conditions

We endeavour to follow best practice at all times. By placing an order on the Softwash Supplies website you agree to accept our terms and conditions set out below.

Delivery:

Delivery of goods is normally within 7 business working days on receipt of your order.

Certain goods may have to be specially ordered into stock. For these goods delivery may be longer and we will inform you of an estimated delivery date.

If and item is temporally out of stock, we will hold an order for a few days for the missing item to come in If the item is not available within a few days we will contact you to see what action you would like us to take.

Note: Goods damaged in Transit must be signed for as “Damaged Goods” on the carriers docket. Faulty or missing goods must be reported within 2 days of delivery.

Prices:

Prices on the website are plus VAT @ 23%. A vat invoice will always be sent with the order.

We do our best to ensure prices are accurate, but reserve the right not to supply an item that is wrongly priced.

Payment:

Online payments we be securely processed by Autipay from First Data Global Gateway.

Most Master cards are accepted. We also accept Bank Transfers.

Shipping:

We use two different delivery methods.

  1. We give the courier your mobile number to help with directions.
    • Common service – a signature is required on delivery, for non business addresses
    • Packages up to 30kg
  2.  Larger items
    • Eg. Machines we use a pallet service.

Guarantee

All machines carry a 12 month back to base guarantee against manufacturer’s defects

Unless stated otherwise. Accessories have a 30 day guarantee. Certain items eg. Guns, lances

Nozzles, hoses and unloader valves are considered wear & tear items and are not covered.

It is the responsibility of the customer to have faulty goods returned to us.

All costs incurred in returning the goods are at the customer’s expense and Softwash Supplies will not be responsible for any costs involved or any claims for loss of income or loss of any kind.

Export:

To purchase goods outside of Ireland please contact us directly by E-mail with your request and we will advise on costs of shipping.

Special orders:

Special items ordered for customers cannot be cancelled under any circumstance once the order has been placed.